Terms & Conditions

Welcome to the bonnebouffe.co.uk website terms and conditions for use.

Before you place an order, if you have any questions relating to these terms and conditions, please contact our customer service team by email.

These terms and conditions are the standard terms for the sale of goods by Abiker Limited, trading as Bonnebouffe.

1. Definitions and Interpretation

In these terms and conditions, unless the context otherwise requires, the following expressions have the following meanings:

• Business Day means any day other than a Saturday, Sunday or bank holiday in England;
• Calendar Day means any day of the year;
• Month means a calendar month;
• we/us / our means Abiker Limited, trading as Bonnebouffe;
• Our Site means our website, www.bonnebouffe.co.uk;
• Goods means the goods which are to be supplied by us to you as specified in your Order (and confirmed in our Order Confirmation);
• Price means the price payable for the Goods;
• Special Price means a special offer price payable for Goods which we may offer from time to time;
• Order means your order for the Goods placed via our Site;
• Order Confirmation means our acceptance and confirmation of your Order as described in Clause 3;
• Contract means the contract for the purchase and sale of Goods, as explained in Clause 3;

Each reference in these terms and conditions to “writing” and any similar expression includes electronic communications, whether sent by email, text message, fax or other means.

2. Information About us

Abiker Limited, trading as Bonnebouffe, is a Private Limited Company, whose registered address is:

Unit 27 Carlton Business Park, Carlton Road, Ashford, Kent TN23 1EF.

Our contact details are:

• Email: bonjour@bonnebouffe.co.uk
• Telephone: 01233 660158

Our VAT number is 810 3804 68.

Registered company in England and Wales.

The company registration number is 04738199.

3. The Contract

These terms and conditions govern the sale of Goods by us and will form the basis of the Contract between you and us. Before making your Order, please ensure that you have read these terms and conditions carefully.

Nothing provided by us, including sales and marketing literature, price lists or other documents, constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that we may accept at our discretion.

A legally binding Contract will be created upon our acceptance of your Order, indicated by our Order Confirmation. Order Confirmations will be provided in writing.

We shall ensure that the following information is given or made available to you before the formation of the Contract:

• the main characteristics of the Goods;
• our identity and contact details;
• the total Price for the Goods including taxes;
• all applicable delivery charges and arrangements;
• the time by which we undertake to dispatch the Goods; and
• our legal duty to supply goods in conformity with the Contract.

4. Description and Specification of Goods

We have made every reasonable effort to ensure that the Goods conform to the illustrations, photographs and descriptions provided on our Site. However, slight variations may occur due to printing processes or electronic display differences.

If you receive Goods that do not conform to the Contract, please refer to Clause 9.

If typographical, clerical or other errors are identified, we will correct them as soon as reasonably possible. Where such an error results in incorrect Goods being supplied or an incorrect Price being paid, appropriate remedies will apply.

We reserve the right to make changes to Goods required to comply with applicable legal or safety requirements.

5. Orders

All Orders for Goods are subject to these terms and conditions.

You may change or cancel your Order by 1:00pm on the day the Order is placed, before we dispatch the Goods by contacting us. If payment has already been made, it will be refunded within 14 days.

We reserve the right to refuse, cancel or limit any Order at our discretion where it is reasonable for us to do so.

Circumstances in which we may refuse or cancel an Order include, but are not limited to:

• The Goods are no longer in stock and cannot be restocked;
• An event outside our control continues for more than 14 days;
• There has been an error in the description or availability or pricing of the Goods;
• There has been an obvious error in pricing
• We are unable to obtain authorisation for your payment;
• We reasonably suspect fraudulent, unlawful or unauthorised activity;
• We reasonably believe the Order has been placed for commercial resale where this is not permitted.

Any cancellation will be confirmed in writing and refunded within 14 days where payment has already been made.

Customer Conduct and Right to Refuse Service

We reserve the right, at our discretion, to refuse to accept or fulfil any Order, or to suspend or restrict access to our services, where we reasonably believe that a customer has engaged in behaviour that is:

• abusive, threatening, or inappropriate towards our staff or representatives;
• fraudulent, unlawful, or intended to misuse our services;
• in breach of these terms and conditions, including repeated or unjustified refund or replacement claims.

Where we exercise this right, we will act reasonably and in accordance with applicable law. Any affected Orders will be cancelled and, where payment has already been made, refunded in accordance with these Terms and Conditions.

6. Cancellation Rights and Returns for Incorrectly Ordered Goods

Where you purchase Goods online, you may have a legal right to cancel your Contract within 14 days of delivery and receive a refund, unless an exemption applies.

Under Regulation 28(1)(c) of the Consumer Contracts Regulations 2013, the right to cancel does not apply to goods that are liable to deteriorate or expire rapidly, including chilled and other perishable food products.

Where the right to cancel applies, you must notify us of your decision to cancel within 14 days of delivery and return the Goods to us within 14 days of informing us. To be eligible for a refund, the Goods must be unopened, unused, and returned in their original condition with all seals and packaging intact. For food safety and hygiene reasons, we cannot accept returns of Goods that have been opened, unsealed, or otherwise altered after delivery, unless they are faulty, damaged, or not as described.

Where cancellation is exercised in accordance with the Consumer Contracts Regulations 2013, we will refund the Price paid and the cost of standard delivery, subject to any lawful deductions. Unless the Goods are faulty, damaged, not as described, or otherwise required by law, an authorised return shipping charge of £4.99 will be deducted from any refund due, regardless of whether the original Order qualified for free delivery.

Wrong Item Ordered by Customer (Ambient / Non-Perishable Goods)

If you have ordered the wrong ambient (non-perishable) item, we may accept its return under our voluntary change-of-mind returns policy. To qualify, you must notify us within 14 days of delivery and return the Goods within 14 days of notifying us. The Goods must be unopened, unused, in their original condition, and with all seals and packaging intact.

An authorised return shipping charge of £4.99 will be deducted from any refund due, regardless of whether the original Order qualified for free delivery. Any original delivery charges are non-refundable.

Once the returned Goods have been received and inspected, we will refund the Price paid for the Goods, less any applicable deductions, using the original payment method.

We reserve the right to reduce or refuse a refund where the Goods are returned opened, damaged, incomplete, or in a condition that makes them unsuitable for resale.

7. Price and Payment

The Price of the Goods will be shown on our Site at the time of your Order.

Special Offers apply only for the stated promotional period.

All Prices include VAT. Delivery costs are excluded and shown separately at checkout.

Payment must be made in full before dispatch. We accept:

• Debit and credit cards (including Visa, Mastercard)
• PayPal
• Apple Pay and Google Pay

8. Delivery

Orders placed by 12:00pm Monday to Friday (excluding bank holidays) will be dispatched the same day using Royal Mail Tracked 24.

Delivery is available within the United Kingdom only. We do not offer international delivery.

The Goods will be your responsibility from the time we deliver them to the address you gave us or to a person identified by you to take possession of the Goods.

You should inspect Goods as soon as reasonably possible following delivery.

Delivery Charges

• Orders from £50 (inclusive of VAT) qualify for free delivery
• Orders under £50 incur a £5.95 delivery charge

Northern Ireland

Due to regulatory requirements, orders over £135 cannot be delivered to Northern Ireland.

Delivery Timing

Delivery dates and times are estimates only and cannot be guaranteed, particularly during peak periods.

Tracking and Instructions

Royal Mail will provide tracking details via email or SMS. Any special delivery instructions must be given directly to Royal Mail.

Perishable Goods

Due to the perishable nature of many Goods, our chilled items are shipped in insulated packaging with ice packs designed to maintain a chilled temperature for up to 48 hours under normal transit conditions. Actual transit temperatures may vary depending on weather conditions, handling, and carrier performance.

Delivery times and transit conditions are outside of our control, and we do not guarantee delivery within any specific timeframe or guarantee how long Goods will remain chilled or fresh during transit:

• Parcels may be left in a safe place, with a neighbour, or in accordance with delivery instructions provided to Royal Mail.
• Upon delivery, it is your responsibility to ensure that:
  • The parcel is received promptly;
  • Chilled or refrigerated Goods are unpacked and placed in appropriate refrigeration immediately upon receipt;
  • All storage and handling instructions provided with the Goods are followed.

We shall not be liable for spoilage arising from Goods due to unattended delivery, missed delivery, delays in refrigeration, or improper storage after delivery or attempted delivery.

We shall not be liable for delays caused by Royal Mail or any other third-party carrier once an Order has been dispatched.

Returned parcels containing perishable Goods may be destroyed for food safety reasons and may not be eligible for replacement or refund.

Recipient Unavailability

In the event that Royal Mail is unable to make delivery of the Goods due to the unavailability of a recipient at the delivery address at the notified delivery time, Royal Mail may either leave a notification advising of the unsuccessful delivery attempt and how to rearrange delivery or collection, or leave the parcel with a neighbour or in a safe place deemed suitable by the delivery driver or in accordance with any instructions provided by you to Royal Mail.

Where an Order is returned to us, delayed, or cannot be successfully delivered due to an incorrect, incomplete or insufficient delivery address provided by the customer, or due to the customer’s failure to accept delivery, we reserve the right to deduct from any refund:

• the original delivery charge paid by the customer (where applicable);

• where the Order originally qualified for free delivery, a charge of £5.95 to reflect the delivery costs incurred by us.

These deductions apply only to the extent permitted by applicable law and reflect the actual costs incurred by us as a result of the failed delivery.

Where returned Goods include perishable items, you acknowledge that such items may no longer be suitable for resale or safe for re-delivery. In these circumstances, we may be unable to offer a refund for those items.

Any original shipping charges paid by the customer are non-refundable once dispatch has taken place, except where required by applicable law.

9. Faulty, Damaged or Incorrect Goods

Under the Consumer Rights Act 2015, we are legally required to supply Goods that are of satisfactory quality, fit for purpose and as described.

Perishable Goods (Fresh, Chilled or Short Shelf-Life Products)

Due to their nature, perishable Goods must be inspected immediately upon delivery.

If you believe any Goods are faulty, damaged, incorrect or missing, you must contact us as soon as reasonably possible and ideally within 24 hours, and in any event before the relevant use-by date or best before. Prompt reporting is required to allow us to assess the condition of the Goods at the time of delivery.

Because of their limited shelf life, claims made after this period may not be accepted unless required by law.

Nothing in this clause limits your statutory rights.

Ambient / Non-Perishable Goods

If ambient (non-perishable) Goods are faulty, damaged or incorrect, you should notify us within 30 days of delivery to exercise your short-term right to reject under the Consumer Rights Act 2015. Any notification and return request must, in all cases, be made before the Goods’ best-before date and with sufficient time remaining to allow us to receive the returned Goods and reasonably attempt resale where appropriate.

How to Notify us

Your notification must include:

• Order number
• Date of delivery
• The Goods concerned
• Nature of the issue
• Clear photographs showing the issue, the expiry date and batch number (if applicable)

Photographs must be emailed to: bonjour@bonnebouffe.co.uk

You must not dispose of the Goods before contacting us, as we may request further information or return of the Goods where appropriate.

After 30 days, you may still be entitled to a replacement or partial refund in accordance with your statutory rights.

Nothing in this clause limits your statutory rights.

Where a complaint relates to remaining shelf life rather than product safety or quality, any refund or replacement will be assessed on a case-by-case basis, having regard to the nature of the product, the shelf life reasonably expected, and the information provided on the Website.

10. Our Liability

• We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these terms and conditions or our negligence (including that of our employees, agents or subcontractors).
• Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence, or if it was contemplated by both you and us at the time the Contract was formed.
• We are not responsible for any loss or damage that is not foreseeable.
• Our Goods are supplied for private and domestic use only. We are not liable for any loss arising from commercial, business or resale use.
• Subject to your statutory rights and except where liability cannot lawfully be limited or excluded, our total liability arising from any Order shall not exceed the total amount paid for the relevant Goods.
• Nothing in these Terms and Conditions limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any matter for which it would be unlawful for us to exclude or limit liability.
• Nothing in these Terms and Conditions excludes or limits your statutory rights as a consumer. For further information about your legal rights, please contact your local Citizens Advice Bureau or Trading Standards Office.

11. Events Outside Our Control (Force Majeure)

We will not be liable for any failure or delay in performing our obligations under these Terms and Conditions where that failure or delay results from an event outside our reasonable control.

Such events may include, but are not limited to:

• power failure;
• internet service provider failure;
• strikes, lockouts or other industrial action by third parties;
• riots or civil unrest;
• fire, explosion, flood, storms, earthquakes or subsidence;
• acts of terrorism (threatened or actual);
• acts of war (declared or undeclared);
• epidemics or pandemics; or
• any other event beyond our reasonable control.

If such an event occurs that affects the performance of our obligations:

• We will inform you as soon as reasonably possible;

• Our obligations will be suspended and any time limits extended for the duration of the event;
• We will inform you when the event has ended and confirm any revised delivery or availability dates where necessary.

If the event outside our control continues for more than 14 Calendar Days, we may cancel the Contract and will inform you in writing. Any refunds due will be issued as soon as reasonably possible.

If an event outside our control occurs and you wish to cancel the Contract, you may do so in accordance with your rights under Clause 6.

Where goods are perishable, you acknowledge that delays caused by events outside our control may affect their condition, and we shall not be liable for any resulting deterioration.

12. Complaints and Feedback

We always welcome feedback from our customers and aim to ensure that your experience with us is positive.

If you have any cause for complaint regarding your Order or your dealings with us, please contact us using one of the following methods:

Email: bonjour@bonnebouffe.co.uk
Telephone: 01233 660158

We will acknowledge your complaint as soon as reasonably possible and will use reasonable efforts to resolve the matter promptly.

You agree to contact us first to allow us the opportunity to resolve any issue before initiating a chargeback or third-party dispute.

Any issues with your order should be reported as soon as possible and ideally within 24 hours of delivery for perishable Goods and within 30 days of delivery for ambient or non-perishable Goods.

13. How We Use Your Personal Information (Data Protection)

We will only collect, store and use your personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Full details of how we process personal data are set out in our Privacy Notice.

14. Other Important Terms

We may transfer (assign) our rights and obligations under these Terms and Conditions to another organisation. This may occur, for example, if we sell or transfer our business.

The Contract is between you and us. It is not intended to benefit any other person or third party, and no such person shall have any right to enforce any provision of these terms and conditions under the Contracts (Rights of Third Parties) Act 1999.

If any provision of these terms and conditions is found by a court or other authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the remainder of the terms and conditions shall remain valid and enforceable.

Any failure or delay by us in exercising any of our rights under these terms and conditions shall not constitute a waiver of that right. Any waiver by us of a breach of these terms and conditions shall not constitute a waiver of any subsequent breach.

15. Governing Law and Jurisdiction

These terms and conditions, the Contract, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England and Wales.

As a consumer, you will benefit from any mandatory provisions of the law of the country in which you reside. Nothing in Clause 14 affects your rights to rely on those provisions.

Any dispute, controversy, proceedings or claim arising out of or relating to these terms and conditions, the Contract, or the relationship between you and us shall be subject to the jurisdiction of the courts of England, Wales, Scotland or Northern Ireland, depending on your place of residence.

16. Discount Codes and Promotional Offers

From time to time, we may issue promotional offers or discount codes for use on our Site.

Unless otherwise stated, only one discount code may be used per Order. If you wish to use more than one valid code, separate Orders must be placed.

Discount codes apply only to the price of the Goods and do not apply to delivery or shipping charges, unless explicitly stated otherwise.

Discount codes:

• have no cash value;
• cannot be exchanged, transferred, or redeemed for cash; and
• cannot be substituted for any alternative form of credit or refund.

• Discount codes cannot be used for the purchase of gift vouchers.

All promotional offers and discount codes are subject to availability, and we reserve the right to withdraw, amend, suspend or terminate any promotion at any time where reasonably necessary, including where misuse, fraud, or technical issues are suspected.

We reserve the right to cancel orders or refuse the use of discount codes where we reasonably believe they are being misused or applied in breach of these terms.

17. Gift Voucher

These Gift Voucher terms and conditions apply to the purchase and use of digital gift vouchers (“e-Gift Cards”) issued by us via www.bonnebouffe.co.uk.

By purchasing, redeeming or using a BonneBouffe Gift Voucher, you agree to be bound by the terms outlined below.

Purchasing BonneBouffe Gift Vouchers

BonneBouffe Gift Vouchers are available exclusively online at www.bonnebouffe.co.uk. BonneBouffe Gift Vouchers are available in preset amounts: £15, £30, £45, £60, £75, and £100. BonneBouffe Gift Vouchers are issued and delivered via email only. No physical cards are available.

Payment and Processing

We accept the following payment methods: Visa, Mastercard, PayPal, Apple Pay, and Google Pay. All payments are securely processed by us. Your card statement will show bonnebouffe.co.uk as the vendor.

All orders are subject to standard fraud and security checks. If your transaction fails these checks, your order will be cancelled and refunded. If additional card security verification is required, delivery of the e-Gift Card may be delayed.

Delivery and Personalisation

You may choose to send your e-Gift Card immediately or schedule a future delivery date. Scheduled Gift Vouchers will be delivered at 7am if you are choosing a specific day. You can include a personalised message, which will appear in the recipient’s email.

Please note that we cannot take responsibility for the delivery or use of Gift Vouchers sent to an incorrect email address. No refunds will be issued in such cases. We may be able to update the recipient’s email address, but only if the Gift Vouchers have not yet been used. We cannot issue a new code or reissue the voucher.

Redemption

BonneBouffe Gift Vouchers are only valid for use on bonnebouffe.co.uk.

Gift Vouchers can be redeemed in two ways:

• At checkout with a guest account, by entering the gift code in the “Have a gift card?” field.
• Via your account, by logging in and adding the unique voucher code under My Account → Gift Card. The balance of your BonneBouffe Gift Voucher will then be automatically available at checkout.

Usage Guidelines

BonneBouffe Gift Vouchers are valid for 12 months from the delivery date. Recipients of the BonneBouffe Gift Voucher will receive a reminder by email 30 days before expiry. Any unused balance after expiry will be forfeited and cannot be reinstated or refunded. Expired vouchers cannot be reactivated. BonneBouffe Gift Vouchers can be used across multiple purchases until the full balance is spent. You may use multiple gift vouchers on a single transaction by entering each code individually.

Restrictions

Gift Vouchers, including unwanted or partially used ones, are non-refundable and cannot be exchanged for cash.

Gift vouchers are issued in GBP only and can only be used for UK delivery addresses. Discount codes cannot be used to purchase Gift Vouchers, but may be applied when redeeming them.

The purchaser is entitled to a 14-day cooling-off period, starting the day after the Gift Vouchers are received, during which they may cancel their order and receive a full refund, provided the Gift Vouchers have not been used, even partially. This right applies only to the original purchaser, not the recipient. Once the Gift Vouchers have been used or transferred to another individual, the purchaser’s right to cancel no longer applies.

Lost, Stolen or Incorrect Emails

If you entered an incorrect recipient email during purchase, please contact us immediately at bonjour@bonnebouffe.co.uk. If your e-Gift Card was lost or not received, we can only resend it to the original recipient’s email address. We recommend storing your code securely or linking it to your account for future use.

Refunds on Orders Paid with a Gift Voucher

If a refund is required for orders paid using Gift Vouchers, the amount due will be credited back to the original voucher. For orders paid using both Gift Vouchers and another payment method, refunds will be applied to the Gift Voucher first. No cash change will be given.

Customer Support

For any queries related to your BonneBouffe Gift Voucher purchase or redemption, please contact our team at: bonjour@bonnebouffe.co.uk

General Terms

We reserve the right to amend these Gift Voucher terms and conditions at any time without prior notice. Any changes will be posted on this page. Continued use of your Gift Vouchers following any updates constitutes acceptance of the revised terms. All BonneBouffe Gift Vouchers remain the property of us. We reserve the right to withdraw or cancel any voucher at our discretion, especially in cases of suspected or confirmed fraudulent activity. We also reserve the right to refuse acceptance of any BonneBouffe Gift Vouchers that appear to have been tampered with, duplicated, or are otherwise suspected to be involved in fraud.

We cannot be held responsible for lost, stolen, damaged, or unauthorised use of any BonneBouffe Gift Vouchers. In such cases, vouchers will not be replaced, and no refunds will be issued.

18. Food Safety, Allergens and Consumer Responsibility

Due to the nature of our products, it is important that you read and understand the following provisions before purchasing and consuming any Goods.

Allergen Information

We provide allergen information on our Site and, where applicable, on product packaging in accordance with UK food labelling requirements. This information is provided to the best of our knowledge based on information supplied by manufacturers and suppliers.

However:

• product recipes and ingredients may change without notice;
• packaging and labelling may differ from that shown on our Site;
• errors or omissions may occasionally occur.

You are responsible for checking product information, ingredient lists and allergen declarations at the time of purchase and again before consumption.

If you have any allergies, intolerances or dietary requirements, you should contact us before placing your Order.

We do not recommend our products for individuals with severe or life-threatening allergies unless we have expressly confirmed in writing that a specific product is suitable.

Cross-Contamination Risk

Our products are sourced, stored and handled in environments where allergens, including (but not limited to) nuts, peanuts, gluten, dairy, eggs, mustard, sesame, sulphites, seafood, and other allergens may be present.

While we take reasonable precautions, we cannot guarantee that any product is completely free from traces of allergens.

Consumer Responsibility

By placing an Order, you confirm that you:

• have read and understood the allergen and product information provided;
• accept responsibility for ensuring the Goods are suitable for your dietary needs;
• will check all labelling and packaging before consumption.

We shall not be liable for any adverse reaction or loss arising from:

• failure to follow these instructions;
• failure to check product information;
• consumption of products where known allergens may be present.

No Medical or Nutritional Advice

• Information provided on our Site, packaging or via our customer service is for general guidance only and does not constitute medical, nutritional or professional advice.
• If you have specific dietary, medical or allergy concerns, you should seek advice from a qualified professional before consuming any Goods.

Resale of Goods

Goods are supplied for private consumer use only and must not be resold, redistributed or supplied commercially without our prior written consent.

We reserve the right to refuse or cancel Orders where we reasonably believe Goods are being purchased for unauthorised resale.

We shall not be liable for the quality, safety or condition of Goods that have been resold, redistributed, stored or handled by third parties after delivery.

Storage and Food Safety

You are responsible for ensuring that all Goods are stored, handled and consumed in accordance with any instructions provided.

In particular:

• chilled and refrigerated Goods must be stored at appropriate temperatures immediately upon delivery;
• use-by dates must be strictly observed;
• products must not be consumed after the stated expiry date.

We shall not be liable for any loss, damage or illness resulting from improper storage, handling or consumption.