Frequently asked questions
We use Royal Mail Tracked service to ship your order, according to the contents and delivery requirements.
Please see our Shipping section for more information about deliveries.
Please keep an eye on your inbox for our dispatch email, this is confirmation your order is on the way and will include tracking information.
We send all of our chilled items in insulated, padded envelopes with enough icepacks included within to keep things cool for up to 48 hours in transit.
If you change your mind, we do offer refunds if the product is returned to us within 30 days in its original, unopened packaging. We are unable to accept returns for perishable goods (anything that should be kept in the fridge). We aren’t able to refund your return postage unless the product is damaged or has been sent in error. Please contact us at bonjour@bonnebouffe.co.uk for any queries about returns.
In order to be as eco-friendly as possible we don’t include a paper invoice in our parcels. You can find your order information in your confirmation email from us should you ever need to refer back to it.
We can now arrange a collection but please contact us before to confirm our opening hours.
We are always looking for ways to practise our business more sustainably, currently 70% of the packaging we use can be recycled, including our bio-degradable packing chips (and we’re working on the other 30%!).
Please contact us directly at bonjour@bonnebouffe.co.uk and we’ll do our very best to help you.
Chilled:
We always aim to send out products with the longest date possible, and you can expect 4 or 7 days minimum between the delivery date (day 1), and the expiry date. The exact minimum days (4 or 7) is specified on each product page. Many of our fresh products will have a shelf life that exceeds this, so please get in touch if you’d like up-to-date information on our current stock.
Ambient:
We always aim to send out products with the longest best before date possible, and you can expect 30 days as a minimum. Many of our ambient products will have a shelf life that exceeds this, so please get in touch if you’d like up-to-date information on our current stock.