STANDARD TERMS AND CONDITIONS FOR THE SALES OF GOODS

 

These Terms and Conditions are the standard terms for the sale of goods by Abiker Limited, trading as Bonnebouffe.

  1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

  • Business Day means any day other than a Saturday, Sunday or bank holiday in England;
  • Calendar Day means any day of the year;
  • Month means a calendar month;
  • We / Us / Our means Abiker Limited, trading as Bonnebouffe.
  • Our Site means our website, www.bonnebouffe.co.uk;
  • Goods means the goods which are to be supplied by Us to you as specified in your Order (and confirmed in Our Order Confirmation);
  • Price means the price payable for the Goods;
  • Special Price means a special offer price payable for Goods which We may offer from time to time;
  • Order means your order for the Goods placed via Our Site;
  • Order Confirmation means Our acceptance and confirmation of your Order as described in Clause 3;
  • Contract means the contract for the purchase and sale of Goods, as explained in Clause 3;

Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by email, text message, fax or other means.

  1. Information About Us

Abiker Limited, trading as Bonnebouffe, is a Private Limited Company, whose registered address is Unit 27 Carlton Business Park, Carlton Road, Ashford, Kent TN23 1EF.

Our contact details are:

Our VAT number is 810 3804 68.

  1. The Contract

These Terms and Conditions govern the sale of Goods by Us and will form the basis of the Contract between Us and you. Before making your Order, please ensure that you have read these Terms and Conditions carefully.

Nothing provided by Us, including sales and marketing literature, price lists or other documents, constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may accept at Our discretion.

A legally binding Contract will be created upon Our acceptance of your Order, indicated by Our Order Confirmation. Order Confirmations will be provided in writing.

We shall ensure that the following information is given or made available to you prior to the formation of the Contract:

  • the main characteristics of the Goods;
  • Our identity and contact details;
  • the total Price for the Goods including taxes;
  • all applicable delivery charges and arrangements;
  • the time by which We undertake to dispatch the Goods; and
  • Our legal duty to supply goods in conformity with the Contract.
  1. Description and Specification of Goods

We have made every reasonable effort to ensure that the Goods conform to illustrations, photographs and descriptions provided on Our Site. However, slight variations may occur due to printing processes or electronic display differences.

If you receive Goods that do not conform to the Contract, please refer to Clause 8.

If typographical, clerical or other errors are identified, We will correct them as soon as reasonably possible. Where such an error results in incorrect Goods being supplied or an incorrect Price being paid, appropriate remedies under Clause 8 will apply.

We reserve the right to make changes to Goods required to comply with applicable legal or safety requirements.

  1. Orders

All Orders for Goods are subject to these Terms and Conditions.

You may change or cancel your Order by 1:00pm on the day the Order is placed before We dispatch the Goods by contacting Us. If payment has already been made, it will be refunded within 14 days.

We reserve the right to refuse, cancel or limit any Order at Our discretion where it is reasonable for Us to do so.

Circumstances in which We may refuse or cancel an Order include, but are not limited to:

  • The Goods are no longer in stock and cannot be re-stocked;
  • An event outside Our control continues for more than 14 days;
  • There has been an error in the description, availability or pricing of the Goods;
  • We are unable to obtain authorisation for your payment;
  • We reasonably suspect fraudulent, unlawful or unauthorised activity;
  • We reasonably believe the Order has been placed for commercial resale where this is not permitted.

Any cancellation will be confirmed in writing and refunded within 14 days where payment has already been made.

  1. Price and Payment

The Price of the Goods will be shown on Our Site at the time of your Order.

Special Offers apply only for the stated promotional period.

All Prices include VAT. Delivery costs are excluded and shown separately at checkout.

Payment must be made in full before dispatch. We accept:

  • Debit and credit cards (including Visa, Mastercard)
  • PayPal
  • Apple Pay and Google Pay
  1. Delivery

Orders placed by 12:00pm Monday to Friday (excluding bank holidays) will be dispatched the same day using Royal Mail Tracked 24.

Delivery is available within the United Kingdom only. We do not offer international delivery.

7.1 Delivery Charges

  • Orders from £50 (inclusive of VAT) qualify for free delivery
  • Orders under £50 incur a £4.99 delivery charge

7.2 Northern Ireland

Due to regulatory requirements, orders over £135 cannot be delivered to Northern Ireland.

7.3 Delivery Timing

Delivery dates and times are estimates only and cannot be guaranteed, particularly during peak periods.

7.4 Tracking and Instructions

Royal Mail will provide tracking details via email or SMS. Any special delivery instructions must be given directly to Royal Mail.

7.5 Perishable Goods

Due to the perishable nature of many Goods, Our chilled items are shipped in insulated packaging with ice packs to keep them at a safe low temperature for up to 48 hours and:

  • Parcels will not be left unattended unless authorised by you;
  • Upon delivery, it is your responsibility to ensure that:
  • The parcel is received promptly;
  • Chilled or refrigerated Goods are unpacked and placed in appropriate refrigeration immediately upon receipt;
  • All storage and handling instructions provided with the Goods are followed.

If Goods spoil due to unattended delivery, missed delivery, delays in refrigeration, or improper storage after delivery, neither We nor Royal Mail shall be liable.

Returned parcels due to failed delivery will be destroyed for food safety reasons and will not be replaced or refunded.

7.6 Recipient Unavailability

In the event that Royal Mail is unable to make delivery of the Goods due to the unavailability of a recipient at the delivery address at the notified delivery time, Royal Mail may either leave a notification advising of the unsuccessful delivery attempt and how to rearrange delivery or collection, or leave the parcel with a neighbour or in a safe place deemed suitable by the delivery driver or in accordance with any instructions provided by you to Royal Mail.

  1. Faulty, Damaged or Incorrect Goods

Under the Consumer Rights Act 2015, We are legally required to supply Goods that are of satisfactory quality, fit for purpose and as described.

If you believe any Goods are faulty, damaged or incorrect, you must notify Us as soon as reasonably possible after delivery.

8.1 How to Notify Us

Your notification must include:

  • Order number
  • Date of delivery
  • The Goods concerned
  • Nature of the issue
  • Clear photographs showing the issue, the expiry date and batch number (if applicable)

Photographs must be emailed to: bonjour@bonnebouffe.co.uk

You must not dispose of the Goods before contacting Us, as We may request further information or return of the Goods where appropriate.

8.2 Perishable Goods (Fresh, Chilled or Short Shelf-Life Products)

Due to their nature, perishable Goods must be inspected immediately upon delivery.

If perishable Goods are faulty, damaged, unsafe, or not as described, you must contact Us within 7 days of delivery (or sooner where reasonably possible), and in any event before the relevant use-by date.

Because of their limited shelf life, claims made after this period may not be accepted unless required by law.

Nothing in this clause limits your statutory rights.

8.3 Ambient / Non-Perishable Goods

If ambient (non-perishable) Goods are faulty, damaged or incorrect, you should notify Us within 30 days of delivery to exercise your short-term right to reject under the Consumer Rights Act 2015.

After 30 days, you may still be entitled to a repair, replacement or partial refund in accordance with your statutory rights.

Nothing in this clause limits your statutory rights.

 

  1. Our Liability

9.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or because of Our negligence (including that of Our employees, agents or subcontractors).

9.2 Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence, or if it was contemplated by both you and Us when the Contract was created.

9.3 We will not be responsible for any loss or damage that is not foreseeable.

9.4 Nothing in these Terms limits or excludes Our liability where it would be unlawful to do so, including for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

9.5 Nothing in these Terms and Conditions excludes or limits your statutory rights as a consumer. For further information about your legal rights, please contact your local Citizens Advice Bureau or Trading Standards Office.

  1. Events Outside Our Control (Force Majeure)

10.1 We will not be liable for any failure or delay in performing Our obligations under these Terms and Conditions where that failure or delay results from an event outside Our reasonable control.

10.2 Such events may include, but are not limited to:

  • power failure;
  • internet service provider failure;
  • strikes, lockouts or other industrial action by third parties;
  • riots or civil unrest;
  • fire, explosion, flood, storms, earthquakes or subsidence;
  • acts of terrorism (threatened or actual);
  • acts of war (declared or undeclared);
  • epidemics or pandemics; or
  • any other event beyond Our reasonable control.

10.3 If such an event occurs that affects the performance of Our obligations:

  • We will inform you as soon as reasonably possible;
  • Our obligations will be suspended and any time limits extended for the duration of the event;
  • We will inform you when the event has ended and confirm any revised delivery or availability dates where necessary.

10.4 If the event outside Our control continues for more than 14 Calendar Days, We may cancel the Contract and will inform you in writing. Any refunds due will be issued as soon as reasonably possible.

10.5 If an event outside Our control occurs and you wish to cancel the Contract, you may do so in accordance with your rights under Clause 5.

  1. Complaints and Feedback

11.1 We always welcome feedback from Our customers and aim to ensure that your experience with Us is positive.

11.2 If you have any cause for complaint regarding your Order or your dealings with Us, please contact Us using one of the following methods:

Email: bonjour@bonnebouffe.co.uk
Telephone: 01233 660158

11.3 We will acknowledge your complaint as soon as reasonably possible and will use reasonable efforts to resolve the matter promptly.

  1. How We Use Your Personal Information (Data Protection)

12.1 We will only collect, store and use your personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

12.2 Full details of how We process personal data are set out in Our Privacy Notice, which is available on Our Site.

  1. Other Important Terms

13.1 We may transfer (assign) Our rights and obligations under these Terms and Conditions to another organisation. This may occur, for example, if We sell or transfer Our business.

13.2 The Contract is between you and Us. It is not intended to benefit any other person or third party and no such person shall have any right to enforce any provision of these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999.

13.3 If any provision of these Terms and Conditions is found by a court or other authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the remainder of the Terms and Conditions shall remain valid and enforceable.

13.4 Any failure or delay by Us in exercising any of Our rights under these Terms and Conditions shall not constitute a waiver of that right. Any waiver by Us of a breach of these Terms and Conditions shall not constitute a waiver of any subsequent breach.

  1. Governing Law and Jurisdiction

14.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England and Wales.

14.2 As a consumer, you will benefit from any mandatory provisions of the law of the country in which you reside. Nothing in Clause 14.1 affects your rights to rely on those provisions.

14.3 Any dispute, controversy, proceedings or claim arising out of or relating to these Terms and Conditions, the Contract, or the relationship between you and Us shall be subject to the jurisdiction of the courts of England, Wales, Scotland or Northern Ireland, depending on your place of residence.

  1. Discount Codes and Promotional Offers

15.1 From time to time We may issue promotional offers or discount codes for use on Our Site.

15.2 Unless otherwise stated, only one discount code may be used per Order. If you wish to use more than one valid code, separate Orders must be placed.

15.3 Discount codes apply only to the price of the Goods and do not apply to delivery or shipping charges, unless explicitly stated otherwise.

15.4 Discount codes:

  • have no cash value;
  • cannot be exchanged, transferred, or redeemed for cash; and
  • cannot be substituted for any alternative form of credit or refund.
  • Discount codes cannot be used for the purchase of gift vouchers.

15.5 All promotional offers and discount codes are subject to availability, and We reserve the right to withdraw, amend, suspend or terminate any promotion at any time where reasonably necessary, including where misuse, fraud, or technical issues are suspected.

  1. Gift Voucher

These Gift Voucher Terms and Conditions apply to the purchase and use of digital gift vouchers (“e-Gift Cards”) issued by Us via www.bonnebouffe.co.uk.

By purchasing, redeeming or using a BonneBouffe Gift Voucher, you agree to be bound by the terms outlined below.

  • Purchasing BonneBouffe Gift Voucher

BonneBouffe Gift Vouchers are available exclusively online at www.bonnebouffe.co.uk. BonneBouffe Gift Vouchers are available in preset amounts: £15, £30, £45, £60, £75, and £100. BonneBouffe Gift Vouchers are issued and delivered via email only. No physical cards are available.

  • Payment and Processing

We accept the following payment methods: Visa, Mastercard, PayPal, Apple Pay, and Google Pay. All payments are securely processed by Us. Your card statement will show bonnebouffe.co.uk as the vendor.

All orders are subject to standard fraud and security checks. If your transaction fails these checks, your order will be cancelled and refunded. If additional card security verification is required, delivery of the e-Gift Card may be delayed.

  • Delivery and Personalisation

You may choose to send your e-Gift Card immediately or schedule a future delivery date. Scheduled gift voucher will be delivered at 7am if you are choosing a specific day. You can include a personalised message, which will appear in the recipient’s email.

Please note that we cannot take responsibility for the delivery or use of a gift voucher sent to an incorrect email address. No refunds will be issued in such cases. We may be able to update the recipient’s email address, but only if the voucher has not yet been used. We cannot issue a new code or reissue the voucher. 

  • Redemption

BonneBouffe Gift Vouchers are only valid for use on bonnebouffe.co.uk.

Gift vouchers can be redeemed in two ways:

  • At checkout with a guest account, by entering the gift code in the “Have a gift card?” field.
  • Via your account, by logging in and adding the unique voucher code under My Account → Gift Card. The balance of your BonneBouffe Gift Voucher will then be automatically available at checkout.
  • Usage Guidelines

BonneBouffe Gift Vouchers are valid for 12 months from the delivery date. Recipients of the BonneBouffe Gift Voucher will receive a reminder by email 30 days before expiry. Any unused balance after expiry will be forfeited and cannot be reinstated or refunded. BonneBouffe Gift Vouchers can be used across multiple purchases until the full balance is spent. You may use multiple gift vouchers on a single transaction by entering each code individually.

  • Restrictions

Vouchers, including unwanted or partially used ones, are non-refundable and cannot be exchanged for cash.

Gift vouchers are issued in GBP only and can only be used for UK delivery addresses. Discount codes cannot be used to purchase gift vouchers but may be applied when redeeming them.

The purchaser is entitled to a 14-day cooling-off period, starting the day after the gift voucher is received, during which they may cancel their order and receive a full refund, provided the gift voucher has not been used, even partially. This right applies only to the original purchaser, not the recipient. Once the voucher has been used or transferred to another individual, the purchaser’s right to cancel no longer applies.

  • Lost, Stolen or Incorrect Emails

If you entered an incorrect recipient email during purchase, please contact Us immediately at bonjour@bonnebouffe.co.uk. If your e-Gift Card was lost or not received, We can only resend it to the original recipient email address. We recommend storing your code securely or linking it to your account for future use.

  • Refunds on Orders Paid with a Gift Voucher

If a refund is required for orders paid using a gift voucher, the amount due will be credited back to the original voucher. For orders paid using both a gift voucher and another payment method, refunds will be applied to the gift voucher first.

  • Customer Support

For any queries related to your BonneBouffe Gift Voucher purchase or redemption, please contact our team at: bonjour@bonnebouffe.co.uk

  • General Terms

We reserve the right to amend these Gift Voucher Terms and Conditions at any time without prior notice. Any changes will be posted on this page. Continued use of your voucher following any updates constitutes acceptance of the revised terms. All BonneBouffe Gift Vouchers remain the property of Us. We reserve the right to withdraw or cancel any voucher at our discretion, especially in cases of suspected or confirmed fraudulent activity. We also reserve the right to refuse acceptance of any BonneBouffe Gift Vouchers that appear to have been tampered with, duplicated, or is otherwise suspected to be involved in fraud.

We cannot be held responsible for lost, stolen, damaged, or unauthorised use of any BonneBouffe Gift Vouchers. In such cases, vouchers will not be replaced, and no refunds will be issued.

 

  1. Use of Our AI Chatbot

Our Site may include an Artificial Intelligence (“AI”) chatbot feature designed to provide automated responses to general enquiries about Our Goods, delivery services, Orders, promotions and other aspects of Our business.

The AI chatbot is provided as a customer service support tool only. It does not replace direct communication with Our team and does not form part of the Contract between you and Us.

Use of the AI chatbot is permitted only to individuals aged 18 years or over. By using the AI chatbot, you confirm that you are at least 18 years of age. If you are under 18, you must not use this feature.

17.1 Nature and Accuracy of Information

The AI chatbot operates using automated technology and generates responses based on the information available to it at the time of your enquiry. Whilst We make reasonable efforts to ensure that information provided via Our Site is accurate and up to date, the AI chatbot may occasionally provide responses that are incomplete, inaccurate or not fully up to date.

Information provided by the AI chatbot is supplied on an “as is” basis and does not constitute a representation, warranty or contractual term. In the event of any inconsistency between information provided by the AI chatbot and these Terms and Conditions, Our Order Confirmation, or any other formal communication issued by Us in writing, the latter shall prevail.

If you are unsure about any information provided by the AI chatbot, you should contact Us directly using the contact details set out in Clause 2.

  • No Professional Advice

The AI chatbot provides general information only. It does not provide legal, medical, nutritional, financial or other professional advice.

Given the perishable nature of Our Goods and the importance of allergen and ingredient information, you must always check product descriptions, packaging, and labelling carefully before consumption. If you have specific dietary requirements, allergies, or medical concerns, you should seek appropriate professional advice before placing an Order.

  • Liability

To the fullest extent permitted by law, We shall not be liable for any loss or damage arising from your reliance on information provided by the AI chatbot.

Nothing in this Clause limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

Your statutory rights as a consumer remain unaffected.

  • Data Protection and Privacy

Conversations with the AI chatbot may be recorded, stored and analysed for quality control, training, security and service improvement purposes.

By using the AI chatbot, you acknowledge and agree that such information may be processed in accordance with Our Privacy Notice (see Clause 12).

You must not share sensitive personal information via the AI chatbot, including (but not limited to) payment card details, passwords, or confidential information. Orders and payments must only be made through the secure checkout process on Our Site.

  • Acceptable Use

You must not use the AI chatbot to:

  • Post or request unlawful, defamatory, abusive, discriminatory or otherwise inappropriate content;
  • Attempt to interfere with, disrupt, or gain unauthorised access to the chatbot system or Our Site;
  • Engage in fraudulent or misleading activity.

We reserve the right to suspend or restrict access to the AI chatbot where misuse is suspected.

  • Availability and Changes

We may modify, suspend or withdraw the AI chatbot feature at any time without notice. The availability of the AI chatbot is not guaranteed and may be affected by events outside of Our control (see Clause 10).